Broker
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How do I access my account?
Visit portal.getpomi.com and log in with your email address and password.
What can I do in my account?
Pomi is a self-service tool for Blanket Special Risk coverages for a variety of groups and businesses. Your account gives you access to a dashboard where you can view all of your pomi portal business at a glance, quote and bind new business, make changes to policies, view your quotes, documents and more in just a few minutes.
I didn't get an email with my log in information to access the pomi portal. What do I do now?
Be sure to check your spam folder; sometimes our emails can end up there. If you need assistance, email [email protected].
How do I get appointed?
To get appointed, fill out the request form here.
How do I make changes to my appointment?
To make changes to your appointment, fill out the request form here.
How do I generate a quote for a new business?
Log in to your account at portal.getpomi.com and select “get a quote”, fill out the required information (don’t worry, it’s short and sweet) and voila! You’ll have three policy options to choose from to share with your clients – or just go ahead and select one and bind right on the spot. For more complex and custom policies like collegiate activities or health and fitness, please fill out the appropriate quote form on our resources page.
How do I make a policy change?
Log in to your account at portal.getpomi.com and search for the policy number from the main dashboard. From there, select View to show the full details of the policy. Then select “Adjust Policy”. For policy changes involving collegiate activities or health and fitness, please contact [email protected].
Is pomi coverage available in all 50 states?
Right now, our policies are available in all states except New Hampshire.
How do I view my book of business?
You can access your individual book of business by logging into your account on the pomi portal at portal.getpomi.com. Keep in mind this only shows your policies within our pomi portal. It currently does not show any other policies you may have generated outside our portal (such as larger premium policies). We are currently working on a solution to show your entire book of business, including all pomi policies, and those placed with other business units within Great American Insurance Group.
Can I search for clients by name or policy number in my book of business?
Yes, you can search by group name, state, policy status, policy or quote number from the main dashboard.
When will I know if my appointment is approved?
You will receive an email when your appointment is approved. You will be asked to sign a contract via DocuSign.
What payment options does my client have?
Direct bill or Agency bill.
Where can I find forms?
Visit getpomi.com/resources/
Where can I find marketing collateral?
Visit getpomi.com/resources/
How long does it take to get a quote and bind a policy?
Outside the pomi portal, typically, quotes and binding coverage can be completed between three and five business days. Blanket Special Risk quotes that use the portal are completed in less than five minutes.
What if there is a claim?
If you need to make a claim on one of your policies, follow the instructions at getpomi.com/claims/. From here, we will be in contact with additional instructions.
Business
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Why do I need Accident and Health insurance?
Many businesses believe they are protected for any situation if they have a general liability plan. That’s not always true. An Accident and Health policy protects your business from potential lawsuits and ensures expensive, out of pocket medical costs are covered for the injured party.
I already work with a broker. How can I get a policy?
If your broker is already appointed with us, they can get a quote on your behalf. If your broker is not appointed with us yet, they will first need to request an appointment at getpomi.com/get-appointed-form/.
What if I don’t have a broker, can pomi still help me get insured?
Yes! You can still shop for insurance, get a quote and purchase a policy. Just find the appropriate form here that matches your industry and submit the required information.
Claims
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What if there is a claim?
If you need to make a claim on one of your policies, follow the instructions at getpomi.com/claims/. From here, we will be in contact with additional instructions.
How long does the claim take to process?
The claims process varies on a case by case basis.
What happens after I file a claim?
After your claim is filed, it will be reviewed by pomi’s claim team. They will contact you directly throughout the claims process.
What is the turnaround time for claim reimbursements?
The timeline for reimbursements can vary. Your claim agent will be able to provide a ballpark time frame based on your individual situation.
What information do I need to have on hand to file a claim?
To file a claim, please have the following information handy:
-policy number
-date of injury
-description of injury
-name of inured party & relationship to insured
-participant DOB
-participant SSN
-participant address
-participant email address
-Primary Health insurance/Medicaid info
-Health Insurance Claim Form or EOB
-receipts of expenses for reimbursement
-incident report (if available)
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